1 reviews | Active since Oct 2017
FNB Connect - what customer service??!!
I took out a contract for a device in August 2016 WITH insurance. As fate has it, my device broke and needs to be repaired. I submitted my claim on the 22nd of August 2017 only to be advised that the insurance was never activated as they couldn't get hold of me.... They phoned me 3 times - no email, no phone calls to my place of business, no messages so they just assumed I wasn't interested even after I accepted the quote INCLUDING the insurance. Today is the 27th of September and all I received from FNB Connect was a no-care attitude and no solution whatsoever! Customer service is beyond pathetic - they just couldn't care about any customer. I still haven't had any further response from ANYONE at FNB up until today.
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)