AN
A N

1 reviews | Active since Mar 2017

20 Mar 2017, 16:07

FNB Connect what a struggle !!!!

<p>I've been Struggeling since last week Monday to order a phone form fnb smart devices i received 10 emails saying they are taking my apllication for futher evaluation they will contact me back nobody did contact me back i phoned in several times now on this moment i'm waiting for a sales consultant to help me they keep teliing me i can't order regarding the sytems that's off and they will call me back if it's on still nothing and it's a week now it's really very very terrible customer service!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Mar 2017, 08:18
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)