CP
Clayton P

1 reviews | Active since Jan 2012

02 Aug 2017, 11:57

FNB Connect - What a *******!!!!!

<p>My FNB Connect account is automatically loaded with a credit limit which kicks in once I have used up all my minutes and data. Was not told about this credit limit and FNB Connect unilaterally app**** this credit limit. When I called them to reduce this to zero I was told that it will take 2 months for the new credit limit to apply. This is utter nonsense. I did not ask for this credit limit. When I pointed out to the consultant that the 2 month period benefits FNB and not the client, she rep**** that the system is designed in such a way. I cant believe it. FNB allows you to do the most complex of transactions online with immediate effect, but cannot allow you to change your FNB Connect credit limit immediately. </p> <p>FNB Connect - what a *******!!!!!!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Aug 2017, 12:31
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)