FNB Connect VERY VERY POOR CUSTOMER SERVICE

My wife and I are both FNB Connect customers recieving 2Gigs of data each at a rate of R95 each per month. Last month (i.e. September) we didn't receive our monthly allocation of 2Gigs after making consecutive (never missing a debit order) payments every month including September. We made numerous calls to FNB to have our data re-instated and we were told that we missed three consecutive debit orders and thus the System automatically migrated us from contract to prepaid. When checking balances on our phone's we could see the 2Gigs data, but we couldn't access it. We ended up having to buy data on prepaid and till this day we haven't received any form of help from FNB. Today I made a call again and was told that the debit order dates have been changed from the original date of the 25th of each month without our consent. Further the data bundles rate has increased from the original price of R95to R125 for 2Gigs without any form of notification from FNB. We are both disappointed with the poor customer service from FNB and are even considering migrating to other network providers.