1 reviews | Active since Feb 2019
FNB Connect - Utterly DISGUSTED!
FNB CONNECT I have been trying to contact FNB Connect to change my mobile number to a prepaid account since 2018. I have logged multiple requests through the FNB online banking site and in January 2019 for the first time received a direct helpdesk/customer service number for FNB Connect. I should have known better than to think the direct customer service number would help. I logged a request on 08-Jan-2019 and received an automated respons with a reference and a notice saying we aim to respond within 24 to 48 hours. Low and behold, at 07-Feb-2019 I am yet to receive an communication from FNB Connect; they have not honoured my request and unsurprisingly they continue to charge me every month. Despite having deactivated my number in a desperate attempt to stop them from *****ing from me month after month.
I am utterly disgusted!
If by some miracle FNB Connect tries to contact me - you will need to reach me on the number provided in the email request as my international number cannot be loaded on hellopeter.co.
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)