FNB Connect - Useless service

<p>Where to begin with this nightmare * Just to blacklist a phone </p> <p> </p> <p>On Tuesday the 29th i called FNB Connect to black list my missing cell phone to receive a ITC Ref number in order to claim from my insurnace. Well that was 9 Days ago... </p> <p> </p> <p>I was told i would receive this number within 48 hours or i should call back within two days...</p> <p>So on the 2nd day i calll in as advised. Firstly waiting over 30 minutes for the call to be picked up the service received was not that helpfull but thats ok because this is FNB after all.</p> <p>Well after 7 calls around the next 7 days all taking moe than 30 minutes of my time - Some being hung up some just not answered at all, i loose my temper.</p> <p> </p> <p>I requested that i speak to a manager or supervisor (Four days ago and i have yet to receive a call back) I was promised same day call backs and emails which to date i have yet to receive - Then on the 8th day i get told that FNB connect's device departement is experiancing delays *So FNB customers have to wait 9days without feedback becase the lack of competency from FNB staff and whoever else they have to deal with.. There are always issues with FNB connect and us as customers have to suffer* I have yet to hear a good story from FNB connect. </p> <p> </p> <p>Today i have the phone put down in my ear by a Kathleho Thlathla because i asked to wait to speak to a manager as i do not EVER get called back - These manager or supervisors are always not available *What kind of service is this? I have requested a copy of this call as this will be taken further.... (Which day dont FNB receive higher then normal call volumes)</p> <p> </p> <p>Further more i realised that my complints on the FNB websight get sent to this same departement that is this incompitent? I was advised that the complaint would have feedback within 48 hours and guess what?? NO FEEDBACK HAHAHAHA</p> <p> </p> <p>I am very disapointed in this lack of customer care and advise no one EVER join FNB </p> <p> </p>