cT
charity T

1 reviews | Active since Nov 2016

05 Jan 2017, 08:41

FNB CONNECT USELESS - RIFOFF

<p>IT IS THE 5TH OF JAN STILL WAITING FOR MY DATA AND AIRTIME TO BE LOADED ON MY SIM CARD</p> <p> </p> <p>EVER SINCE I PORTED MY NUMBER AND TOOK A CONTRACT WITH THEM ITS BEEN A DOWN HILL EXPERIENCE.. THEY STARTED OFF BY GIVING ME 2 SIM CARDS TO USE FOR ONE PHONE. 1 SIM CARD HAS DATA AND THE OTHER HAS AIRTIME.. WHO DOES THIS?? I HAVE TO CONSTATLY EXCHANGE SIM CARDS ON MY PHONE</p> <p> </p> <p>TO ADD ON THAT THE 2 GIG THEY GIVE ONLY LAST 2 DAYS... TOTAL *******</p> <p> </p> <p>CAN I JUST CANCELL THIS CONTRACT AND GO BACK TO MY OLD NETWORK</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jan 2017, 10:43
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)