FNB Connect, Useless Client Service

My issue is with FNB Connect, it is unfortunate that FNB the bank will now be dragged into it.

On the 20th Aug 2019, I spoke to a lady in the sales dept of FNB Connect, as I was enquiring on the specials running. I was told about the Max Pro package, of unlimited calls, 1GB of data and 100 sms per month, going at R299.

I then signed up for this package, I then ported my number two days later, and was billed R359. Upon me inquiring as to why I am being charged R359 as opposed to the R299 I was initially told, the call centre then told me that the package is actually R359 as per the debit.

My problem is that, that is not what I was told on the phone call when I initially signed for the contract. I ported my number to FNB based on the telephone discussion of the Max Pro being R299 and not R359.

I have been in constant talks with FNB Connect and have had no joy in getting this matter sorted. I was told the contract is R299 and should be billed accordingly until the promotion comes to the end.

Can this please be looked into and sorted out. I do not want a refund, I would to have the contract at R299 as I was told.

i laid a complaint with FNBConnect on the 5th Sept, and havent heard from them since.

I sent a mail to ***, on 13th Sept, on the and they sent me a reference number, but have never given me feedback since.

can someone call me with feedback on a way forward, as this has been going on now for almost two months now.