FNB CONNECT USELESS

My husband and I both ported our cellphone numbers to fnb connect. I hand connect flexi package and my husband went on prepaid. We decided to move to another service provider as we needed new devices. When we tried porting our numbers to the new sp, fnb rejected the port stating we have contracts. After quite a few calls to fnb connect call centre, I was informed that we needed to pay amounts to switch our packages to prepaid. My husband paid R167 an I had to pay R694 and admin from fnb informed us that we are now on prepaid. We subsequently moved over to new sp. My R694 was debited and then reversed. I called and asked the call centre how do i pay the amount and the agent said I must buy a R700 airtime bundle which is ridiculous. I asked how can I pay an account amd she stated she does not know. Two weeks later we have spoken to many agents from fnb connect call centre and still no resolution and my husband was informed he is still on contract and they do not know how to move the contract to prepaid. I received a call back from admin today who gave me a bank account number and a amount I must pay. When i enquired hoe long after payment they will approve porting, the agent said no I must wait.... she must just find out how much I have to pay and call me back. It is ludacris that absolutely no one knows how their own system works and meanwhile we cannot use our numbers. The amount owed cannog just keep getting larger and I cannot keep calling to basically beg them for info.