Fnb connect unlimited voice: paid but service not provided. Refund delay. No valid reason for discontinued services.

When you decide to cancel or discontinue a contract it makes sanity sense that you call or write especially to the customer. I paid and you accepted my R399.00 for unlimited calls but discontinued. Only after I used for 2 days. When I call I'm told I have to wait for 3 - 4 for refund!! Their business has to prosper at out expense, I'm compromised to the core here. I could have went to other services provider had you told me in time. This is the reference for my complain at fnb connect department esca:40341-H4j7W2 Reinstate my services I have paid you.