KA
Kapa A

1 reviews | Active since Jul 2018

04 Jul 2018, 09:21

Fnb connect unlimited bundle services not provided but money taken. Poor services for complaints. Automated responds for ref no. And arrogant consultant and admin

My unlimited voice not bundle discontinued, after I paid full amount, only used them for 2 days. Fnb connect discontinue without notice any notice. To them is business as usual, wether our small business perish it's non of their concern. We worked hard for R399.00 you took. My business is now stuck. Where will I be after that 3-4 working days as I'm waiting for the your admin to call me for my mere complain, as your fnb connect consultant sounds. Continue belittling us as clients, I have more than one year using this contract. Where is customer loyalty!The last thing I need is your automated responds.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jul 2018, 09:38
Official

Good Day Kapa Aron,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to FNB Connect to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***