FNB CONNECT uneducated Staff, Extremely Useless!!

Good day , I really do hope I can get someone who actually knows how to use the FNB connect system to call me.

I`ve just had a extremely frustrating call with one of the agents from FNB Connect, she doesn't understand how the system works, how figures are calculated or generated yet she calls customers to talk about their accounts.

from the inception of my FNB connect package I`ve had a problem with my debit date as it is supposed to the 25th of the month , but was set by the *********** staff at FNB connect for the 21st. due to this every month the initial debit comes back unpaid because my salary only goes in on the 25th and once its in the debit order runs off.

I`ve requested it be changed to the 25th from April , eventually in September they managed to change it but to the end of the month not the 25th. which is fine for me. however it took 5 months to do , again the people who work at FNB connect do not know what they are doing. how does a change of debit order date take 5 months , really ??

on the 18th of October I get a letter from FNB telling me I`m in arrears of R188.00 and I need to settle this or my account will be suspended, yet every month from inception my debit order has been paid regardless of the date.

I call FNB and the consultnant tells me there isn't any amounts outstanding my account is upto date, when I ask her about the letter I received she advises me she does not know but will refer the account to the accounts dept to check and let me know.

today I get a call from a woman at the accounts department , insisting I owe FNB as no debit orders have been successful on the account, I open my online banking and go though each statement from April to date, which I had to pay for just by the way, giving her dates of each payment , she listens to what I have to say then rudely tells me no the debit order didn't go off.

I tried reasoning with her as I am looking at my statement from FNB which shows all the payments, I even indicated to her the payment goes of after the 25th and I get my allocations on the 1st,

I even went as far as to prove to her how her own system works as in may due to the wrong debit date, there was no redebit done , so for that month I did not receive my allocations on my sim cards and I had to buy data.

even with all of this, she refused to listen , all she is interested in is, sending me an sms with the account number to pay what is outstanding,

I am highly ****ed off at this whole situation as from the time I opened this FNB connect account I have been having issues, and to date it is still continuing,

I need to be contacted by a FNB Connect manager who knows how to use the system, and knows how to address clients, if that connect be done, please do advise me so I can take my business elsewhere!!