1 reviews | Active since Aug 2018
FNB Connect - Unable To Receive Calls
I changed to FNB Connect a couple of weeks ago and since the number was ported from Vodacom I have been able to make calls but not receive any.
After numerous calls to the call centre and a sim swop this issue is yet to be resolved.
I called the call centre again today which just added to the frustration as I had to hold the line for more than 20min with no answer even though the automated recording proudly states that the call centre is now open 24/7.
I find this completely unacceptable and advise all to think twice before changing over to FNB Connect.
Good Day Ursula van Vuuren ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to FNB Connect and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Ursula van Vuuren ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to FNB Connect and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***