FNB Connect - Unable to Port my Number to Different Service Provider

Been trying to port my number since January, when I phone then they say I must wait 2 days for the port number to call me they can't see why the port was not done. Then I phone after two days (cause big surprise no one has phoned me back), then the service consultant indicates that no port information has been received (although I've received SMSs saying that the port was received).

I am then told that no-one phoned you back cause the query expired. When I asked what does that mean, the guy I spoke to said they did not get back to you and they need to resubmit the request.

FNB is saying the new service provider needs to do the work and the new service provider is saying it needs to be FNB. When I ask to speak to the port team directly, I'm told that they don't have a number and I just have to wait.

This is really unacceptable, whilst waiting for FNB to do what they need to do I'm not able to do business in Sales which is losing me money.