FNB Connect totally useless.

I bank with FNB and as a bank they are tremendous but FNB Connect absolutely sucks. For 5 days now I cannot make or receive calls. For 3 days I have been on the FNB secure chat but they are completely useless. They continually ask me to do the same thing. They do not check the history to get the info needed from the 3 full days I have been online with them. They continually want to close the call even though there is no resolution to the problem. They take forever to respond sometimes with 10 -15 mins between responses and if the agent is tired of talking then they just reroute you back into the queue where you have to start everything again.... So tired now of this incompetence and I am now losing business. Time to move my account......