FNB Connect the biggest mistake I ever made

FNB connect was the biggest mistake I ever made. I regret it with all my being. I signed up for a Flexi month to month contract with 30 minutes and 50mb of data. First the consultant Busi Fani was exceptionally rude and argued with me about a callback from the initial Agent who's second name is Busi. Her full name is Belinda Kau and eventually after almost 2 hours and admittedly not knowing much about the product in question got me signed up. I received my sim yesterday and have since activated and ported my number successfully. The problem is that I never received my allocations of data and minutes as agreed upon. I have tried all of today to get this attended to as I have no communication available as my allocations have not given. This is beyond ridiculous. If it were my company i would have bought my client the allocations as a good gesture and to get them working while i solve the issue. My last reference number is CAF-556381. Apparently no one is available including managers or escalations after 4pm on a friday. That will need to change if FNB are planning on running a successful telecomms network. I need this issue resolved with the greatest of urgency