FNB CONNECT!!! TERRIBLE SERVICE

FNB connect. Terrible service. They have excuses and aren't doing what they supposed to do. It took 5 days for a port when the consultant said 24 hours. Later they said 48 working hours. Thereafter they said 72 working hours. We wanted to go immediately change the prepaid to a flexi contract. again with excuses. don't qualify or the system gives an error. Eventually they said they can put us on a normal contract with 1 GB data for R65. Immediately debit order of R110 goes off. Agent says its for May and August. but the SMS says until 31 May. Now, the data shows 7mb then 50mb then 7mb then 5mb. each time we check the data. And when we phone they drop the call. This is unbelievable! FIX THIS NOW!!!!!! Put us on the Flexi contract and reverse the R110 deducted.