1 reviews | Active since Jun 2017
FNB Connect - Terrible service
<p>I have cancelled my cellphone subscription with FNB connect. Then I get charged for another month, but yet I don't get any services for this last payment. I would like a refund for this R 106,00 or get my airtime for it. There is no way that I can be made to pay an extra month, but not receive anything in return. This was never explained to me at any point when the offer of this contract was explained via telephone.Since this package was offered incorrect info was passed on telephonicly, thus I have several reasons for cancelling, but this is the last straw.</p> <p>Ref of call: ********** 370 Manager - Shelly Vukeya</p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
