LC
L'lani Cooper
1 reviews | Active since Dec 2019
04 Dec 2019, 14:22
FNB connect terrible customer service
Since porting to FNB from Vodacom 5 days ago I cannot receive any calls only make calls. After reporting the problem and being escalated there is no response. The excuse when I contacted them again? They couldn't reach my number.... Yes that is what I explained to you when I contacted the call centre......... I don't know what to do or who to contact anymore
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Dec 2019, 15:27Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply04 Dec 2019, 15:27
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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