FNB Connect TERRIBLE customer service and disappointing feedback.

In October 2022 I purchased a Samsung Galaxy device through FNB on the App. It took a while to get delivered but with some work, I eventually secured the device for my spouse. On the 4th of January the device stopped working whilst on holiday. After being sent many "I cannot help but I will transfer you" messages by FNB Premier banking chat team NUMEROUS times, I was told to contact Digital Planet with a number and an email. I tried phoning, and sent emails on the same day to no avail. On the 7th of Jan 2023 I took a trip to the FNB branch at Northgate where I was assisted by a man whose email address is *** in getting in touch with FNB Connect and Digital Planet. At the Branch, I spoke telephonically to a representative by the name of Khanyisa who said I must send another mail following up, and she will assist me. To my dismay, the following day Khanyisa denied having spoken to me at the Branch, but she will send a courier to come collect. This NEVER happened. Delay after delay, this device was not collected. Back and forth on emails was infuriating and the Manager, Lefa whom I had now brought into this, was arrogant and rude, not helping me or giving me feedback. Eventually on the 27th of Jan I told Digital Planet I would go off and deliver the device to their partners, and they gave me details of SSS Cellular. Remember, my spouse had been without this device which I was still paying for since the 4th of Jan. I made my way across JHB from my residence in Northriding to Boksburg where SSS Cellular is situated and once making contact with the SSS Cellular team, I was told that they no longer can take my device for assessing as some rules had changed. I'm lost for words as to how pathetic this service is. and it goes on. Only after another 3 days was my device actually collected by the driver of Digital Planet. After having to follow up numerous times, Khanyisa informed me that the device had been deemed unfixable, and they would supply a new phone after 72 hours, then another 48 hours on the 13th of February, This never happened. FNB has now told me that though they have stock, they are not going to supply me with a new device as they cannot change contract device allocation due to the initial contract not being available any longer. Khanyisa, Lefa and Mr ***, your service has been absolutely terrible. I will not longer be doing any business with FNB, despite having a so called premier account, and receiving empty promises that something will be done about my situation from FNB Premier banking suite. I will be taking mine, and my family's business elsewhere.