1 reviews | Active since Aug 2015
FNB Connect - Terrible Customer Service
<p>My previous complaint gave a detailed report of my dispute with FNB connect - to date i have not gotten an explanation after my account was debited.</p> <p> </p> <p>The only reply i recieved was acknowledgment of my complaint and that someone will attend to it. I am still waiting for someone to call me back. The tactic used at call centre is to make you hold until you drop the call.</p> <p> </p> <p>I am sick and tired of this division .</p> <p> </p>
Good day Ms. FNIN
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. FNIN
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
After a few weeks of hearing nothing from FNB i got a response which gives me a new account for R99 627.31 .
After this account i am even more convince that they either dont know what they doing. This is only for January after i explicitly requested for my phone to be softlocked after the free minutes have been used. The softlocked was requested on the 5th of December as confirmed with Lebohang Sehlako. I also confirmed that for January i used 33 minutes talk time from the 50 minutes allocated to me. As for the megabytes used for January it was 100 MB as per the allocation.
Having said that the websites accessed according to the report shows downloads for movies such as Jailbreak, goload.wecloud and bidswitch .com( the heartysoul.com). I am convinced someone in your business is targetting unsuspecting customers. After i logged this complaint with FNB connect i stopped using the simcard al together meaning meaning i am losing out on the benefit of having the phone.
Please investigate as this is souring the relationship i am having with my bank as a whole.
After a few weeks of hearing nothing from FNB i got a response which gives me a new account for R99 627.31 .
After this account i am even more convince that they either dont know what they doing. This is only for January after i explicitly requested for my phone to be softlocked after the free minutes have been used. The softlocked was requested on the 5th of December as confirmed with Lebohang Sehlako. I also confirmed that for January i used 33 minutes talk time from the 50 minutes allocated to me. As for the megabytes used for January it was 100 MB as per the allocation.
Having said that the websites accessed according to the report shows downloads for movies such as Jailbreak, goload.wecloud and bidswitch .com( the heartysoul.com). I am convinced someone in your business is targetting unsuspecting customers. After i logged this complaint with FNB connect i stopped using the simcard al together meaning meaning i am losing out on the benefit of having the phone.
Please investigate as this is souring the relationship i am having with my bank as a whole.