1 reviews | Active since Jul 2018
FNB Connect - terrible
FNB Connect is very disappointing. Used them for DATA, initially I could get 40GB pre-paid. Now I can only get 5GB. Called the call centre, first time the person was useless, second time I was told that pre-paid can only buy 5GB at a time. What a joke. Also cannot get international roaming on my pre-paid airtime sim. Regret moving over from Vodacom :(
Good dayAbigail Olsen,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good dayAbigail Olsen,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)