1 reviews | Active since Apr 2016
FNB Connect = Terrible!
Hi this email did not find me well, quite on the contrary being asked to pay R5700 for a return of a device which I haven't even used and still within the grace period is madness. Graded level C how do you figure that ? Please note I have been a customer of FNB for a few years now and if this is not resolved in the course of next week I will be closing all my accounts with FNB and changing banks. Absolutely crazy. FNB Connect needs to learn how to treat their customers right.
NB Anyone wanting to get an FNB Connect SIM, they ***gy back of Cell C ie: YOU WILL NEVER GET SIGNAL.
See the polite slap in my face email below....
"Good day Hope this email finds you well. Please find attached Cancellation letter and Terms & conditions. Your Assessment report has been graded a C. Only once the cancellation fee is paid and proof of payment is supp****, the smart device will be written off. In the mean while the Smart device contract will continue as per normal. NB: If we do not receive a response within the 14 day timeframe an amount of R165.00 is payable and the device will be delivered back to you.
Hope the above is in order. Regards Marildia Reed | Cancellations Consultant | FNB Connect | FNB Consumer"
Good day Keaton Raman,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Client's and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Keaton Raman,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Client's and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)