AVdL
Annelize Van der Linden

1 reviews | Active since Aug 2016

22 Aug 2016, 13:15

FNB Connect -Terrible

<p>I changed over to FNB Connect on the last week of July. First they got my order wrong, then there was problems with my data since day one. All the money was taken off, then they had problems with their data, then I phoned and they had a soft lock on my phone by accident and that was taken off then they say it would be sorted out, then it was an technical fault and they will sort it out, then it was still not working and they needed the IMEI nr which I gave them. Its the 22nd of the month and till now I still cant use my data on my phone after numerous phone calls and pleadings. Its terrible service from them and theres no call or follow up. I loaded R100 on my phone and that was just misplaced and still no excuse about that.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Aug 2016, 14:05
Official

Good Day

please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 996335.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)