FNB CONNECT TERRIBLE

<p>I received the call from FNB connect, they offered me unlimited voice calling for R399 per month. I accepted their offer and they send me their SIM cards after two days. </p> <p> </p> <p>After few days i received an SMS "FNB :-) You have reached the fair usage limit on your Unlimited Voice package. Your service will be suspended, if found to be abusing this package. T/Cs apply<br />" I was surprised, how can i reach the limit on Unlimited package? I then call them and i was told about Terms and Conditions which were not mentioned when i accepteed the offer. They told me that their unlimited = 2000 minutes but when i checked the balance on my phone was more than 42 000 minutes. </p> <p> </p> <p>On the 10 October 2016 they migrated my SIM to prepaid without notifying me. I started calling their help desk from the 10th until now and no solution. When i call their help desk, i will be told "We have escalated your issue" I used to call their help desk every day and i will explain the same thing to each consulted. The consulted kept on saying "you will get feedback within 48 hours" some will say "you will get feedback within 7 days". The other consulted said my contract was terminated by mistake. </p> <p> </p> <p>I am not able to port my SIM to MTN since they said i have to pay them R100.03 for migration that i do not ask for. </p> <p> </p> <p>FNB CONNECT DOES NOT UNDERSTAND THE WORD "UNLIMITED"</p> <p>THEY ARE NOT LOYAL TO THEIR CUSTOMERS</p> <p>THEY DO NOT CARE</p> <p>POOR SERVICE</p> <p> </p>