FNB Connect sucks big time

I took a phone contract with FNB six months back and to this day the phone has never worked. What I hate the most is that they keep on collecting the phone and bring it back not working. if FNB collects the phone it will be the fourth time doing that. I cannot cancel the contract with FNB as I will have to pay for cancellation fees. However they don't give a **** if the phone is working or not. I am tired with FNB. I have been thinking of jumping ship to Capitec. I think this is the right time.