PS
Pholosho S

1 reviews | Active since Jan 2018

04 Jan 2018, 10:45

FNB Connect sucks big time

I took an FNB phone contract Make and Model of the phone: ConeXis A1. I lost my sim card.

FNB Connect is useless. I have been trying to use my FNB Connect contract phone. I lost my sim card a couple of months ago. It has been almost 4 months. Since then it has been a pain to get the phone working. I went to the bank a couple of times to do a sim swop. I did that and put in the sim card and I received the message “SIM service provider unlocks PIN.” . I went to the bank again to do a sim swop. I did that and put in the sim card and I received the message “SIM service provider unlocks PIN” again. I called the FNB connect a couple of times and they decided to deliver a working SIM card. Guess what happened? They delivered a working Pre-paid SIM card with a new number. I called again to complain. They transferred the contract to this new number. I used the number for a few minutes. Then the phone stopped working. The phone does not have a network. Since then I have been calling FNB with a thousand troubleshooting given to me and nothing is working. I regret taking the contract. If you are thinking of taking the FNB cellphone contract, my advice is stay away from FNB phones. FNB specialises in banking and they should stay away from networking and phones.

If you want to regret something try FNB connect.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jan 2018, 11:13
Official

Hello Pholo364 ,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints