Fnb connect - stupid agents and *****ing money

FNB CONNECT - *****ing money from my account

My fnb cellphone contract ended on 30 November 2019. I communicated in advance that I want my number to go on prepaid (refusing annoying agents up sells time and time again). I did Not want to renew or upgrade.

I thought I finally got through to FNB where they can just do a simple task for Once. I was wrong. I see my bank statement, I'm apparently signed up for "connect top up sign up"

Hey fnb, WHAT THE ****?! I don't want annoying calls. I want yourl to switch my sim to prepaid and refund the amount that was wrongfully Taken from my account

Any dispute can listen to call recordings. If the money is not back in my account by end of the week, I'm taking this matter up with the ombud!