FNB Connect stole my money and STILL won't give it back (6th HelloPeter complaint)

<p>So this has been going on since November 2016. FNB took money from my account before they were even providing me with a service, R700 taken without my permission. I have been fighting to get it back since Nov 2015 and I've been given feedback twice. Once to say that I have already been refunded, but when I told them I had not received anything they told me they would ensure I was paid within 7-14 days. After I didn't get anything I logged my 5th complaint. I got a call back then to say they would only credit me half because the other half was for service for December, but they charged me that on 25 Nov before I even ported onto the FNB network. I only ported onto the network on about the 6th of December, so how can they charge me if I'm not even on their network. What if I decided to stay with my old provider before porting? They can't charge me when I'm not a customer yet. Shambles. From 'the best bank in SA' I can't believe it's so hard to refund me money that is rightfully mine. Disgraceful FNB.... I will keep complaining until you refund me my money!!!!</p>