FNB Connect stole my money (8th HelloPeter complaint and counting!)

<p>FNB always replies, but never actually do anything about sorting my issue and giving me back my money! Even when you take the time to complain, their general disregard for fixing the issue says a lot about their customer service and looking after their customers!! </p> <p>So this has been going on since November 2016. FNB took money from my account before they were even providing me with a service, R700 taken without my permission. I have been fighting to get it back since Nov 2015 and I've been given feedback twice. Once to say that I have already been refunded, but when I told them I had not received anything they told me they would ensure I was paid within 7-14 days. After I didn't get anything I logged my 5th complaint. I got a call back then to say they would only credit me half because the other half was for service for December, but they charged me that on 25 Nov before I even ported onto the FNB network. I only ported onto the network on about the 6th of December, so how can they charge me if I'm not even on their network. What if I decided to stay with my old provider before porting? They can't charge me when I'm not a customer yet. Shambles. From 'the best bank in SA' I can't believe it's so hard to refund me money that is rightfully mine. Disgraceful FNB.... I will keep complaining until you refund me my money!!!!</p>