FNB Connect - STILL NO AIRTIME!

<p>I have banked with FNB for several years (both personal and business), and I have always received great service... until now that is. My nightmare experience started on the 21st of Feb 2017, where I recieved my sim card for the FNB Connect package of R399 per month. When I called FNB to enquire why I have not recieved my airtime, I was told that since I requested my debit order to run off on the 1st, that is only when my airtime will be loaded. This was fine by me, so I just bought pre-paid airtime in the interim. On the 1st of March, I still had no airtime- and no amount was debited off my account. I phoned the call centre, only to be told that FNB already tried to debit off my account on the 21st of Feb (??) and since there was no funds available, I have no airtime. I then argued that I was informed that it would only come off on the 1st - to which I got told that there was no record of a debit order run at all?!! I phoned again later that day, and was attended to by a very rude agent, who told me (in an extremely *****y tone), that I was not the only one experiencing problems and I should just wait! Apparently (according to her), FNB had a system error and I should get my airtime in 48 hours. It is now the 6th of the month, and not only has FNB NOT debited my account or loaded airtime, no-one as bothered to contact me in regards to this (after all my pesistant phone calls) I even left a complaint on the FNB site, but still no-one has contacted me. Now, for the love of all things holy, can someone please help me get my airtime???!!! This is honestly the most DISGUSTING service and I'm on the verge of cancelling my package</p>