FNB Connect - Stick to banking

So, after having issues with a red service provider when it comes to cell connectivity. I thought let me move to my bans cell phone division. When big Red let my number go so i can move it over to FNB. The process was easy and within a day i was up and running on FNB connect. Within the first few days, I started noticing i am receiving fewer calls than normal and breakup with using internet services. The connection on the phone will go from LTE to edge or even no service. Customers and friends called me on the land line and told me why don't i pickup the phone its ringing on their side. I don't even get a missed called on the calls.

The FNB guys at call center says they will get back to me, they will get a specialist to call me and resolve the issue. I can select using only Vodacom backbone instead of the sim auto select the best signal. This didn't help my cause and felt it made it even worst.

Called FNB on the 24th Aug to cancel this bad service product and the call center person told me it takes 30 days to cancel the service. I asked , so if i cancel today i will have my number ready to port on th 24th of September. She rep**** no it will only be available on the 1st of October. I rep**** but then this isn't 30days but rather a full full month. She rep**** with no its a 30 day cancellation period.

On Sunday the 27th Aug another FNB consultant called regarding my problem to move me as soon as possible, she confirmed they will move my number as they don't want to keep unhappy customers when they cant resolve the issue at hand.

I gave her permission to move my number and to prepaid.

She said she cant move my number as there is a R850 amount on my account. I was like *** ? when i opened my account i choose the flexi option of 2gb data and 200mins with 50 sms that came to about R300 per month. I didnt go over my data or sms count and the minutes cant call once it goes to max of 200, When i requested how did FNB connect came to the amount, she couldnt help me. She said she will call me back on Monday the 28th.

Today i called FNB connect and wanted to resolve this issue. Boy was I in for a surprise as i recieved some of the worst FNB service ever. Being a loyal client for almost 20+ years having bought a house, cars, loans saving, investments this wasn't what i was expecting. After telling my story to the second Call center agent she still wanted to verify my details. This got me on full tilit and i repeated all my details in 1 sentence. She couldnt get all the detail and i refused to give or confirm any other detail she needed to help. I asked for her name and spoke with a team leader. Michelle Padayachee FNB team lead. I then had to retell my whole story to get some service. Ref # R ********** 6947 again this converstion fell on the ground when she told me its after 2:00pm and the admin office wont be able to process the request today. I told her again, see this is why the custoimer gets frustrated and uses bad languages because if your consultants didnt waste my time this could have been done before 2:00pm. The FNB consultant told me she wont assist me and will put the phone down. the called was ended and i revert to HelloPeter in the hopes of getting helped ? Seems like FNB slogan"How can we help you" isn't ringing true but instead more like "How can't we help you"

Regards