FNB Connect *****ing my money!!

I have been trying to port to Vodacom for a few months now without success and FNB Connect is useless. I reverse the debit orders every time they go off, as according to me it should be cancelled - have been trying to port for months. Everytime the arrogant staff just tell me that there are no notes on the system and I must just pay my account and give a month's notice. Jeez, how many months have I not been doing that! I reverse the debit orders and they put them through again almost immediately! They also take them ANY time during the month - *****ing my much needed money! The last one was yesterday - this is now ***** - as when I reversed the debit order of R245, they put it through as a PAYMENT!! *****!!! I want my money refunded today!!