Fnb connect *****ing from us

So since 2016 fnb has really found a way to make me pay for something that was of no relevance.

I took out an fnb connect contract on a device that I paid via debt order till things got bad and was unable to have enough money in the account on time for the debt order. I then went to find out what how could possibly make direct payments for the device and I told its possible I had to put funds in that account, even when they new that themselves they had closed the particular account in question it went on for months when fnb went into that account and created arrears for failed debt orders, to close the account eventually costed me about R5000 if my memory serves me right. And again in 2020 they doing it refusing to give me banking details telling me that they have to log an escalation to the billing department to get banking details mind you that was 5 months back and still nothing till this day yet fnb can manage to debt from an account which is not working creating more arrears that am then supposed to pay and after still pay for the phone. Called again today and emailed yet again today and told the same nonsense of escalating the issue to the billing department which never happenes. Why is it so hard for them to provide banking details so I can settle the account unless the plan all along was to ***** and put me in debt so I never live fnb. FNB connect must be held responsible for this inconvenience or am living fnb and never looking back ever again