1 reviews | Active since Jul 2011
FNB connect ***** my money
<p>On Thursday the 27th my FNB connect sim was automatically recharged with 500MB of data. This was a mistake as I still had 280MB available on my sim and it is only supposed to recharge when the data is completed.</p> <p> </p> <p>I emailed their support to request them to reverse the transaction as I did not need the data and it was their fault. I followed up with another email after they did not respond. The only response I received from their support was a one liner stating "Please note that you have set an automatic recharge."</p> <p>I am fully aware that I set automatic recharge but that was NOT the issue I reported.</p> <p> </p> <p>I made a few more follow-up emails, but I did not get any response from FNB connect support.</p> <p> </p> <p>This is really poor from FNB.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
FNB never attended to this issue.
Your apologie means nothing if the horrible service I receve from FNB just continue.
I even send you a follow-up email and you just ignored it.
I am very disappointed in FNB
FNB never attended to this issue.
Your apologie means nothing if the horrible service I receve from FNB just continue.
I even send you a follow-up email and you just ignored it.
I am very disappointed in FNB
Good Day
I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
It is now more than two months and the is still not resolved.
Realy poor from FNB!
It is now more than two months and the is still not resolved.
Realy poor from FNB!
Sadly still no reply from FNB connect, the service is absolutely terrible. How can we escalate to management?.
Sadly still no reply from FNB connect, the service is absolutely terrible. How can we escalate to management?.
More than 3 months and the issue is still not resolved, this is unacceptable for FNB.
Please let me know know when can I expect some feedback?
More than 3 months and the issue is still not resolved, this is unacceptable for FNB.
Please let me know know when can I expect some feedback?