fnb connect staff (***********)

<p>My husband initially called FNB to have a contract taken out for me as he ported his number to the FNB network. He was then informed that he will need to go to the nearest FNB branch and collect the aim card there.(21/06/2016</p> <p>After collection of the new sim card we then had to follow the prompts, so that my sim card would successfully be ported over to the FNB network.</p> <p>However this didn't happen, and I was left with a sim card that took several calls to the FNB contact centre to have this problem resolved. A lot of agents made promises but none delivered until I got through to a Agent called Vuyo(12/07/2016)</p> <p>Vuyo then escalated my problem to the porting department and after a couple of days of agony it was resolved. My husband then confirmed that he wants the exact contract for me as he has. Which is the top up 50 which includes, 50 anytime minutes, 50mb data and 50 sms's<br />Vuyo then confirmed that we will need to wait till the debit order goes off on the 25 th of July and then the bundle will be allocated to me on the 1st of August.</p> <p>On the 1st and 2nd nothing was allocated. So I decided to give FNB customer service a call. Upon calling a automated avr confirmed that there is a delay in allocating the bundles but it will be sent to customers withing 48 hours.</p> <p>I then decided to wait. After 48 hours I called again and got through to another agent. I explained the problem that I have with FNB, the agent then would not speak to me as I was not the account holder. I then told the agent to have a listen to the recordings and to have a look at his notes. As my husband clearly confirms that I have all the authority to speak on his behalf. And that Vuyo the agent that made all the promises to us. Did confirm that he was making a note on the system.</p> <p>Absolutely nothing was done. I waited more then a week to have my number ported to the FNB network. They promised to make a note on the system that avoids me the agony in having to wait for my husband to confirm everything. They neglected to put the request through for my sim to be migrated to the top up 50 package. I've spent all my minutes calling FNB which is not a free call. They have caused me so much of my time. And it was for nothing. All they gave me was just lies.</p> <p>After having enough I called again requesting to be put through to cancellations. The agent then confirmed that she is extremely sorry and that they were going to resolve the issue for me in 24hrs. I then confirmed that if I don't see any results within 24 hours. That I wanted copies of all my recordings, I also want to speak to a manager and then cancel. The agent agreed.</p> <p>After 24 hours have passed. I definitely had enough of the bad service from FNB connect. Myself and my husband has been customers of FNB for so many years and never have we ever imagined that this would be the way that we would be treated. I then decided to give them a call again as there was no results.</p> <p>The agent who answered didn't want to accept my call as I was not the main account holder. I then confirmed that he needs to have a look at his notes or listen to the call recordings as my husband clearly has confirmed that I have full authority to speak on his behalf and that the agent did confirm that he has made a note. He still refused to help me. I got so upset and requested to speak to a manager. After holding for which felt like 24 hours. The manager finally came. His name is Kerwin Schroeder</p> <p>Kerwin then listened to my problem as I explained to him. He had no problem asisting me. As he listened to one of the call recordings that confirms that I am authorised to speak on my husbands behalf. I requested that the matter gets resolved within today or I will take the matter further. The manager then asked me to give him some time as he was going to escalate the matter and also listen to the call recordings. He said that he was going to give me a call back shortly. After several hours he still didnt call. So I decided to call. I spoke to another agent who confirmed that Kerwin Schroeder was on the phone and that he was going to give me a call as soon as he was done. 30 minutes later he still hasn't called. I then decided to call them again and it was 6 o'clock and the contact centre closes at 7. I got through to a agent called Charn else who then said that she is not in Customer service and that she was going to see if she could get hold of the manager Kerwin Schroeder. She then went to check. However she came back saying that he was not at his desk and that she was going to send him a email requesting that he gives me a call back.</p> <p>Nothing has happened. I am utterly disgusted and horrified by the service I have received not only from my network provider. But from my bank. Is this there jobs to make such promises to get clients to sign up with them? I feel that they all a bunch of *****. They over promise and under deliver. This experience has cost me a lot of money and I want to be compensated back for it.</p> <p>You have the worst service. I will complain to the ombudsman, on hello Peter and even the media. I know that a top up 50 is not much. But no one deserves the treatment and lies that I have received from our bank. <br />I was assured again that my contract min will be allocated on the 1st September 2016. Still nothing has happened.</p> <p>What type of people do they employ? Over,over promise and under deliver *****. So flippin angry!!! The incompetence of the staff and managers. Wish I never ported. Worst mistake of my life!!!!</p>