1 reviews | Active since Jan 2017
FNB Connect SMS Issues!
<p>I am having issues with my new FNB Connect sim. I ported over my number from MTN this weekend to FNB Connect, and all went great and quite smooth initially. However, I am now having an issue where SMS's from FNB and only FNB, do not come through to me anymore. This means I cant receive InContact, OTP's, Verified by Visa etc. </p> <p>I believe this is a routing issue from the number being ported. I need FNB to resolve this urgently please. It is month end and I need to be able to receive these SMS's so I can make payments etc. </p> <p>I emailed ********** explaining this exact same issue to them, but I received this useless and unprofessional response from them, which clearly shows me they have not even read my request properly:</p> <p> </p> <p>" Good day </p> <p> </p> <p>with regards to incontact messages please contact telephone banking ********** 404</p> <p> </p> <p>or visit your nearest branch </p> <p> </p> <p>Regards "</p> <p> </p> <p>Please can FNB get in contact with me to have this rectified urgently, otherwise I will have no choice but to move back to my previous service provider.</p>
Good day Mr. danielmorgan
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. danielmorgan
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
