FNB Connect Simcard - Total *******

I am disgusted at the service FNB is giving to me as their client.

During one of my branch visits I was given a SIM card and was told it’s a free promotion. The sim card had data, SMS’s and free minutes. The agent further said should I want to port my number and sign up for the contract I should do so. I have never used the sim or any of the promotional data, SMS’s or free minutes.

After a couple of months FNB debited R109 from my account, without any consent or me signing up for the contract. I called their customer care centre and after being transferred from one agent to another I eventually spoke to Vutivi Ngobeni who told me I actually have 2 SIM cards linked to my account and further stated she cannot help me block them or get my money refunded. She then promised to send me an sms to ensure that my query was escalated (no sms was sent). I want a full refund of R109 and to ensure that both these SIM cards are blocked and none of these debits will ever deduct from my account.