FNB Connect Sim: Talk Max Terminated without knowledge

I am FNB Private customer with FNB Connect Sim Card, with a Package of Talk Max and subscription of +/- R307 per month. My service of getting minutes/sms/data has been terminated with any prio consultant with me either via sms or phone call. I regard this act as insulting, personal degrading and humiliating my dignity as a person and as customer. I think I deserve to be alerted if I am over what you call a FUP, no one sent me anything!! I real love FNB and wanted to recommend the FNB Connect services to my colleagues who need this kind of services, but now I really doubt if I will recommend to anyone. I did not make any calls today because service has been terminated. This really unfair. I phoned the service consultant of which she was not in a position to help me and she escalated my problem and could take 24-48hrs to get a response from helpdesk which by 15h00 was already closed. Your services offlate is poor or getting to a debilitating state. Who ever making these unsound decision is costing the company.