FNB Connect SIM swap

I'm using this as a last resort as no one seems to be able to assist with getting a SIM swap done.

I got ****** on 10 December 2018 which was shortly after I had purchased 5Gig data and airtime. I immediately blocked my SIM and ordered a new one to avoid any further inconvenience that might be caused. I received an SMS advising that my order had been cancelled due to failure to confirm my address and that wasn't too much of a hassle because I ordered another one online. After receiving the new SIM as per instructions on the manual I tried getting a SIM swap done online and it refused to go through from mid December till I decided to call in and get assistance on 07/01/2018. The lady I spoke to told me that the SIM must be faulty I have to go to a branch. This is infuriating because I was charged for the SIM but I let that go because she assured me that it would be done immediately at my nearest branch at no additional charge. I went to a branch located at this address (222 Victoria Rd, Woodstock, Cape Town, 7925) I was assisted by an African male that wore glasses and he made the process look easy as he took 10 min max to get this done and he advised that I would have my old number back within 3-4 hours. I made certain I dont insert the SIM into a phone till after the period and the SIM had no reception from that point on I decided to wait till after 24 hours after I had gone to the branch to check again. Today I insert the SIM and it's working but the SIM swap hasn't been done but instead a new number has been linked to my account which is not what I requested. 5Gig worth of data has expired during this process, I have been charged for the delivery, I spent airtime calling the call centre to be told the SIM that was delivered is faulty, I furthermore spent money to make my way to a branch and to get back only to find out that I was **** to. I didn't mind at first till I realised I'm being taken for a full and I won't spend anymore time begging you guys to assist me because it is clear that my time isn't being valued and infact I am not valued for as client. Now what I would like to know is, how much more must one spend in order to get a simple thing such as a SIM swap done with you guys. How much more time must I spend with my life at a stand still as people can't get hold me only because you guys offer an appalling service? If there was an option to rate this business below 1 I would because I have had enough of this.