KP
Kobus P

1 reviews | Active since Nov 2013

12 Sept 2016, 15:15

FNB Connect Sim ****

<p>What EVER you do don't buy an FNB Sim card, useless service from their customer care, 3 empty promises in a row, now I must wait till the 25th for the normal debit order OR would I like to cancel my sim card. Resilou you are in the wrong Job.. Customer service is suppose to rectify problems not create more...Friday, lots op promises Friday afternoon, Now even dis morning it where to be escalated I am still awaiting even a simple phone call... Nothing still cant phone, very disappointed</p> <p>Phoned 147 again, will phone me back still waiting, seems like no-one wants to help... Apparently no supervisor available for the second time today....</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Sept 2016, 16:44
Official

Good Day

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)