1 reviews | Active since Mar 2009
FNB Connect SIM Pitiful Service
<p>Here is a timeline of the pitiful service I received from FNB for delivery of FNB SIM</p> <p>Received message that delivery will happen on 4 Jan - IT NEVER ARRIVED!</p> <p>2017-01-06 Received message that FNB were unable to deliver - WHAT A LIE!</p> <p>2017-01-06 I contacted call centre to find out what was happening. I confirmed the address they had on record was correct (i.e. CONFIRMED THEIR LIE). Arranged for new delivery slot and new address on Tues 10 Jan</p> <p>2017-01-09 FNB rocked up on the wrong day at the wrong address to deliver my SIM. POOR SHOW!</p> <p>2017-01-10 Day came and went with no delivery. BOO!</p> <p> </p> <p>Please contact me to fix this.</p> <p> </p>
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
