BS
Ben S

1 reviews | Active since Mar 2009

11 Jan 2017, 11:38

FNB Connect SIM Pitiful Service

<p>Here is a timeline of the pitiful service I received from FNB for delivery of FNB SIM</p> <p>Received message that delivery will happen on 4 Jan - IT NEVER ARRIVED!</p> <p>2017-01-06 Received message that FNB were unable to deliver - WHAT A LIE!</p> <p>2017-01-06 I contacted call centre to find out what was happening. I confirmed the address they had on record was correct (i.e. CONFIRMED THEIR LIE). Arranged for new delivery slot and new address on Tues 10 Jan</p> <p>2017-01-09 FNB rocked up on the wrong day at the wrong address to deliver my SIM. POOR SHOW!</p> <p>2017-01-10 Day came and went with no delivery. BOO!</p> <p> </p> <p>Please contact me to fix this.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jan 2017, 11:36
Official

Good Day

Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)