FNB CONNECT SIM package taking months to activate, FNB credit card and overdraft facilities complaint

I have been applying for the connect sim in order to access the package for unlimited calls about 2-4 months ago i used the package at 500pm for unlimited calls igot a phone number and sim card from FNB, the network was superior naver gave me a problem, so i opted to port my existing phone number to fnb so i can still retain my number and also get this contract or package on it, than the problems stated, my number was ported and i also kept the other sim card they had given me, i had asked for a new package they had, i think it was 4000 minutes at R399pm, they did not make the minutes available on my ported number but on the number i had received from them, i phone the call center asked for the package to be moved to the ported number, they refused said it will only be done on the next month after for the next debit, and also refused to refund me and said i had to use the minutes on the number they had given me month end came and the debit order didn't go off on theday i had asked for and went off while i had no funds on the acc, because i use the account daily, i asked them to change the debit order to my savings account where i can keep money waiting and also change the debit order date, the call center agents always promise you its done and updated on the system till you call again and they tell you no updates as such where done on your acc i have been trying to get this package for months untill it ended, and was no lonver available, Yesterday I app**** for the top up max pro at R259pm after the call center agent agreed and promised me everything was set and done, I was told the debt order would go off yesterday, a few minutes after the call, i got an sms informing me the top uphas failed due to insufficient funds even though I had R2500 on my premier Cheque account, why cant my debit order isn't going through? How much funds must my account have for the debt order to go through? Please check if the debt order is set to collect funds from my Premier acc? What can you do for me now because i need this package and according to my knowledge I qualify for this package and im willing to pay for it but it looks like FNB whants me to beg for all services, these are questions i aske Sbusiso call reff RJ*** who transferred me to maybe 3 other before they transferred me to Ponpshl call reff 381976 before she ended the chain by saying she can help only the administration department can and the will cLl me within 24 hours to why my debit order isnt going through. I have ported my number to this network and I cant buy airtime unless i have cash in their accounts its totaly useless. Fnb is proving to either be a bank for certain types of people or just full of bad service, they offer short-term loans all they time i have taken a few and paid them all off in time i get salary amount tgat qualifies me for their private wealth Cheque Account but they refuse to give me any credit accept these stupid temporary loans, i have 2 accounts for my kids with them 2 accounts for myself and a savings account and still they refuse to give me overdraft, credit cards or anything they will help improve my credit score, i paid off one of their temporary loans 2 if not 3 months ago, now they say im owing 19 showing also on my credit reports as if i didn't pay, FNB is proving to be a disappointment for people like myself, I am now considering to mo e my banking totally as FNB is not giving me a fair service anymore I am totally disappointed!