FNB Connect sim error: Haven't been able to phone certain networks for 23 business days and counting

I am an FNB connect Client. I have been one for 6 years now. On the 4th of November I found I was no longer able to make calls to certain networks. Such as Vodacom.

I contacted FNB and started a process to try and sort out the issue. This matter has been escalated numerous times. I have done sim swaps and everything else I was asked to do by FNB in order to reuse the phone. To no avail.

This situation has been ongoing for 23 working days now. I have been very patient so far. I really have. But this has cost me money, I am not able to phone my loved ones because they are on Vodacom network, I have not been able to phone clients. I missed reaching my sales target because of that.

I have only been able to use about 100min out of my allocation of 800 min. And have had to use a Vodacom number to phone out. This is confusing to my clients and expensive for me.

I have been trying to contact FNB's escalation team in order to get verbal feedback to no effect. I just get an email every now and then saying that they are investigating the matter. I am not going to shout at anyone. I just want answers and I need to know where I stand and what steps are being taken to remedy my situation.

Please...May someone phone me? With answers to the following: - What steps has Vodacom taken so far? - What are the next steps that Vodacom is going to take? - When can I reasonably expect Vodacom to rectify the situation? Considering it has been 23 business days already. - What pressure can FNB reasonably exert upon Vodacom to help me? - What is going to happen with my minutes and my monthly premium that I paid for the minutes I can't use due to no fault of my own? - May someone type in my FNB Connect number into true caller in order to see what True Caller says re the name on my number? They don't have to dial me just check the number.

I believe these are reasonable requests. I anxiously await a call.