ME
Melody E

1 reviews | Active since Dec 2018

10 Dec 2018, 11:52

FNB connect SIM card does not work during loadshedding

I have the FNB Connect package on my cellphone. During loadshedding I cannot get a network signal at all. That means in an emergency I cannot even make a call on my cellphone. I am sure the problem is with the Cell C network as friends who are on Vodacom or MTN do not have this problem. Although I have logged complaints with FNB Connect and they have been acknowledged by email I have not received information about why this happens or if they can fix it. I want to port back to Vodacom as this situation is untenable.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Dec 2018, 12:23
Official
Good day Melody Edwards, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Connect and Smart Devices who will investigate and provide you with feedback.

The reference number is ***NF.

Regards 

Hello Peter Complaints Team

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