FNB Connect SIM card

After having a sim card with FNB Connect for many years, I needed to do a sim swap. You need to go to an FNB branch. After receiving my new sim, I kept getting an error of "not registered on network". You can't go to a shop for support, you need to use the FNB app. After a week of trying to get support, I just gave up and took a sim from another service provider.

The app is pathetic. The messages come through out of sync. As I type this, I am still getting messages saying the operator is waiting for me to answer. This is long after I cancelled the sim and the call was closed. Annoyingly, you have to wait as long as it takes for the operator to respond to you (I waited as long as 30 mins for a response), but if you do not respond back to them within 2 minutes, they terminate the session.

Seriously FNB, you need to do better.