FNB Connect Sim

<p>I got the 1 day gig + 1 night gig data package for R65 pm which suited me because I am still a student. My first month I kept a close eye on my data usage and never went over a gig and never really could because the signal is very bad. The next month I got an sms saying R473 will be deducted on the next payment date. I phoned FNB Connect the following day hearing that my Sim is not capped and was charged out of bundle. So I decided to cancel my contract for the first time. They said the cancellation went through I should just not use my simcard for the next 30 days. The next month R65 gets deducted again. I phone again and to my surpirse they said that my simcard was never canceled. So I explained my situation again and they put cancellation through. Next month the exact same thing happened. When I phoned again they still never stopped my Simcard. After explaining I am a student and jobless and I'm using more money now on data than with my old network. 3 times I have cancelled and nothing happened. November 2016 I phoned again and explained really nicely to the lady that I do not have the money to pay anymore money and I really have to cancel my contrat. She put it through saying that it will change over to a prepaid Simcard. So I asked if I would still be paying an ex amount? She said no because it's prepaid. I will put my own amount of money on if I need or if I don't want to use the simcard I don't have to, but no extra billings. It's January now and my simcard has chaged to prepaid but STILL R65 gets geducted off my accound for the Simcard every single month? I've canceled it 4 times already? I went on the app and stopped the debit order and asked for a reverse because I have cancelled it and recieved and sms saying it was unsuccessful and Restrictions will be placed on my account unless payment is received. </p> <p> </p> <p>I done nothing wrong, I waited the amount of time they said for the Simcard, I done everything as asked? I just want to cancel my simcard and stop the debit order but nothing is begin done. </p> <p> </p> <p>Regards</p> <p>Megan Moult.</p>