1 reviews | Active since Sept 2016
FNB Connect Signal Issues
I logged 2 x calls last year November to investigate my issue regarding poor signal, ***-D3F6B7 & CAS110367-C6W0W0, but the issue remains and this year, I have had no feedback.
I actually wanted to cancel my contract but the person who assisted me explained that there were settings that needed to be changed. He suggested that I change my network from FNB to Vodacom but I keep getting an error message. This is when I logged the second call.
The lady that assisted me, said that the call has now been handed over to the networks team but this might take some time.
I would like to find out if anything is being done about this, and of not, then i will need to cancel and go over to a service provider that actually values their Customers business.
I await your feedback.
Regards,
Paula
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one