1 reviews | Active since Nov 2017
FNB CONNECT SHOCKING
Shocking shocking is all I can say. Joined FNB Connect and my phone porting is still not working. Phoned 10x already my last two days phone calls I was put on hold for 18 minutes when i wanted to speak to a manager and again today a whopping 30 minutes on hold. You are shocking! Why are you in the cellphone business if you can’t even sort out a porting from one number to my existing number. I have not been able to do business since Thursday last week as no one can get hold of me on my number! I spoke to 3 different call centre people on Monday and all of them saying different things and blaming everyone else and still not sorted! FNB your slogan is - how can I help you? Whatever FNB you can’t seem to help me after 10 tries!!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
