AT
Amanda T

1 reviews | Active since Nov 2017

28 Nov 2017, 21:30

FNB CONNECT SHOCKING

Shocking shocking is all I can say. Joined FNB Connect and my phone porting is still not working. Phoned 10x already my last two days phone calls I was put on hold for 18 minutes when i wanted to speak to a manager and again today a whopping 30 minutes on hold. You are shocking! Why are you in the cellphone business if you can’t even sort out a porting from one number to my existing number. I have not been able to do business since Thursday last week as no one can get hold of me on my number! I spoke to 3 different call centre people on Monday and all of them saying different things and blaming everyone else and still not sorted! FNB your slogan is - how can I help you? Whatever FNB you can’t seem to help me after 10 tries!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2017, 09:50
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)