Fnb connect shambles

I am on the the Fnb connect unlimited airtime package and buy data as I need it. A while back a Fnb consultant contacted me and said I could top up my account on a month to month basis for R266. 40. I decided to go for this as I buy about 5gb airtime a month and that costs me more. This morning my normal Fnb connect amount went of, plus R375. 00 for the new top up. I thought I will sort this out later as it is more then I was told. Later this morning I received a SMS stating that my new 5gb contract has been activated. When I tried to make a call it said I don't have enough airtime and should top up. When I phoned Fnb connect they said I app**** for the new 5gb contract without any airtime (which was not what I agreed to with their consultant, and I still paid for my unlimited contract). I also haven't received any of the so called new contracts data either. They said they will look into it. It still shows that I'm on the unlimited contract with the data remaining that I bought. They still have not fixed THEIR ****** up. I can't make calls and my data is running out. Seriously not impressed. Spoke to Paballo at Fnb connect and my reference number was : CAS /32685/F5G8Q6.

I want the R375 to be refunded and for them to activate my unlimited account again so I can make my calls.